Salesforce Administrator for Support Team | Romania | Deloitte - - 16902

Obecné informace

Pozice

Salesforce Administrator for Support Team | Romania | Deloitte

Pracovní poměr

Plný pracovní úvazek

Město

Bukurešť, Kluž, Craiova, Iasi, Temešvár

Země

Rumunsko

Oddělení

Consulting

Tým

Deloitte Digital

Oblast zájmu

Consulting

Způsob práce

Hybridní model

Popis a požadavky

Who we are looking for

Are you passionate about empowering end-users with seamless Salesforce support and ensuring optimal system functionality for business success? Join our team as a Salesforce Administrator!

Expectations:

Proven experience in administrator or support roles, with familiarity in user management and troubleshooting within Salesforce.
Strong communication skills that foster collaboration and user satisfaction.
Positive attitude and resilience under pressure, thriving in a dynamic support environment.
Familiarity with Service Cloud capabilities and basic data management tools.
Comfortable working in a global, decentralized team environment.
Willingness to constantly learn and adapt to changing priorities.

Your future role

As a Salesforce Administrator within our Support Team, you will play a crucial role in managing user accounts, troubleshooting issues, and enhancing the overall efficiency of Salesforce operations. Your responsibilities will include collaborating with business stakeholders and technical teams to resolve complex challenges, while documenting and automating common requests to streamline support processes.

User Management: Effectively manage user accounts, roles, permissions, and access controls to ensure secure and efficient system usage.
Troubleshooting and Issue Resolution: Investigate and resolve technical issues related to Salesforce functionality, collaborating with Tier 2 teams for severe problems.
Ticket Handling: Utilize support portal to manage and track end-user inquiries and issues, providing regular updates and solutions via tickets or calls.
Collaboration: Communicate with Business Stakeholders to discuss new ideas from end-users and facilitate their implementation.
Documentation: Document resolutions, processes, and enhancements to improve support efficiency.
Automation: Develop solutions to automate common support tasks, increasing the overall effectiveness of the support stream.

What we offer

Enterprise, versatile and challenging projects with plenty opportunities to grow and develop your skills
Rapid knowledge development thanks to cooperation with best team of experienced Salesforce Architects and Developers
Opportunity to be a part of greatest network of Salesforce experts
Be a part of Deloitte global projects, cooperate with pears all around the world
Continuous professional grow and career path with clear goals and requirements

Selection process

What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:

Apply
HR screening
Technical interview with Our interviewers
Meeting with Business (optional, depends on case)

Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.

About Deloitte

https://www.deloitte.com/pl/pl/careers/deloitte-life/culture-book-en.html

About the team

Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creations and the use and deployment of modern technologies. This enables even the most demanding projects in the field of digital transformation, design, implementation of digital services and products.

Salesforce Team is formed by 200 people in 8 countries with a broad range of specializations, including various technology stacks, 30 team members have over 5 years of experience with Salesforce. There is always somebody to answer your questions because this is how we learn from each other.

In the office you always come across somebody with barista skills.

Deloitte is a Global Partner of Salesforce, year by year winning the awards for most innovative projects, developing assets, and running talent initiatives, while our practitioners get MVP titles.

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