Support Engineer (Infrastructure & Operations) | Business Delivery Solutions - - 18347

General Information

Position

Support Engineer (Infrastructure & Operations) | Business Delivery Solutions

Work arrangement

Plný pracovní úvazek

City

Bělehrad

Country

Srbsko

Department

Business Delivery Solutions

Team

Tax Innovation

Area of interest

Cloud, IT - Development, IT - Services

Way of work

Hybridní model

Description & Requirements

Who we are looking for

As part of our new regional DevOps & Infrastructure Team focused on supporting Tax applications, the Support Engineer will take responsibility for daily operational support, troubleshooting, monitoring, and ticket management across several Tax Technology applications and environments.

This is an experienced technical support role and not helpdesk. Requiring strong infrastructure knowledge, server operations experience, and the ability to work in enterprise IT environments. You will collaborate closely with Cloud Engineers, developers, and IT operations teams across multiple countries.

Who we are looking for

Degree in an IT-related field.
3+ years of IT system support and/or operational experience.
Windows Server administration
Azure services
Enterprise IT environments
Application hosting (IIS, Tomcat)
Basic networking concepts
Firewall processes
IT ticketing systems
Certificate management (e.g., Venafi)
Experience with system integrations and troubleshooting across multiple services.
Familiarity with the Software Development Life Cycle.
Experience working in agile or cross-functional engineering teams.
Fluent in English.

Nice to have:

Tax knowledge (advantage but not mandatory).
Experience with Jira or Agile tracking tools.
CI/CD awareness or DevOps exposure.
Software development or scripting/automation skills.
Advanced virtualization or networking understanding.
Linux setup experience (RedHat, SUSE, Ubuntu).

Your future role

Operational Support

Perform operational tasks in server environments (Windows Server and virtualized environments).
Execute and monitor software updates, patches, and system maintenance.
Support application operations, including IIS, services, logs, and configuration.
Manage certificates and key stores (Venafi).
Support basic database-related tasks (MS SQL, Oracle, MySQL).

Infrastructure & Networking

Handle firewall requests and basic network troubleshooting.
Support routing, ports, connectivity, and IP-based issues.
Work with virtual environments (VMware, Azure VMs).

Ticketing & Incident Management

Work with IT ticketing systems for incidents, problems, and change management. (Service Now)
Monitor alerts and coordinate issue resolution with IT teams. (SolarWinds)
Troubleshoot production issues and escalate when needed.

Collaboration

Work closely with developers, Cloud Engineers, IT operations, networking, and security teams.
Participate in knowledge-sharing sessions and contribute to documentation.
Support country teams during onboarding into the centralized model.

What we offer

Competitive salary with a wide range of benefits.
Young and energetic agile development and consulting team.
Challenging multinational environment with opportunities to grow.
Room for progression toward DevOps, Cloud Engineering, or SRE roles.
Access to continuous learning and professional development programs.
Modern working environment in central Belgrade.
Hybrid working model.

#LI-KP1