Technical Architect (Cloud Contact Center ) | BDS Poland - - 18522

General Information

Position

Technical Architect (Cloud Contact Center ) | BDS Poland

Work arrangement

Plný pracovní úvazek

City

Gdaňsk, Katovice, Krakov, Lodž, Poznaň, Řešov, Štětín, Varšava, Vratislav

Country

Polsko

Department

Business Delivery Solutions

Team

Engineering, AI & Data

Area of interest

Cloud, Consulting

Way of work

Hybridní model

Description & Requirements

Who we are looking for

🎯 We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.

In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys.

You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.

What you bring:

4-6 years of experience in contact center technologies and solution architecture
Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
Knowledge of WFM, ticketing systems, and AI integrations
Strong understanding of cloud services, preferably AWS
Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
Excellent problem-solving, communication, and stakeholder management skills
Excellent English language skills are a must!

Your future role

Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
Define integration patterns and scalable solutions across cloud contact center platforms
Provide technical leadership and guidance to development teams
Ensure solutions meet security, performance, and scalability standards
Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.)
Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements

What we offer

Lead international CCaaS projects with AI and cloud technologies
Directly influence architecture, design, and delivery of modern contact center solutions
Collaborate with a highly skilled, global team of architects, developers, and consultants
Exposure to cutting-edge DevOps, cloud, and AI integration practices
Competitive compensation, benefits, and flexible working arrangements

Selection process

Please submit your CV in English and answer a few pre-screening questions. This way, it helps us to get a better understanding of your background and experiences

HR Intro Call – A short conversation to learn more about your background and motivations.
Technical Interview – A deeper discussion with our CCaaS specialists focusing on your delivery experience and technical understanding.
Final Interview – A meeting with senior leaders to assess cultural fit, leadership approach, and overall alignment

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

About Deloitte

Do you want to build your brand by working for a leading consulting firm that drives eminence in the marketplace? Are you interested in leveraging your analytical skills and strategic ideas to improve mission execution? If so, Deloitte could be the place for you!

Our team brings deep industry expertise, rigorous analytical capabilities and a pragmatic mindset to help solve our client’s most complex business problems. Learn, develop, and grow in your career path!

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