General Information

Position
Amazon Connect Junior Developer (Cloud Contact Center AI LAB)
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw
Country
Poland
Department
Consulting
Team
Engineering, AI & Data
Area of interest
Cloud
Way of work
Hybrid

Description & Requirements

Who we are looking for

📍 Location: Poland (hybrid, partially on site in Warsaw)

Are you passionate about technology and eager to jumpstart your career in software development? Curious about modern platforms and the future of IT consulting?

We are launching an intensive 3-week Cloud Contact Center AI LAB focused on building next-generation cloud contact centers based on Amazon Connect.

This program is designed for students, graduates, and early-career professionals who want to develop practical skills in cloud development and modern customer experience platforms. The best participants will be offered long-term employment after completing the Cloud Contact Center AI LAB.

What you’ll learn:

Starting April 13th, our experts will guide you through:

  • Working in real-world IT projects
  • Building apps with Amazon Connect using both configuration and traditional coding
  • Gaining hands-on experience with AWS services, integrations, automation, and cloud-native development practices while working on real-life contact center scenarios
  • Learning how AI services within the AWS ecosystem extend Amazon Connect to build smarter, more efficient, and data-driven customer interactions

⏳ Lab Duration: 3 weeks

📆 Dates: April 13 – April 30, 2026

📍 Format: Online (opening and closing sessions in-person in Warsaw)

💼 Time Commitment: Part-time (up to 50% of a full-time equivalent)

💰 Compensation: Paid training + certification of completion




🎯 Who will thrive in this role:

  • Student or graduate in Computer Science, Information Technology, Engineering, or a related field
  • Basic knowledge of programming (Python or Node.js preferred)
  • Understanding of APIs, integrations, or web technologies
  • Interest in cloud platforms and modern architecture concept
  • Analytical thinking and problem-solving skills
  • Very good English communication skills


Bonus Points if you’re familiar with:

  • Experience with contact center environments or CCaaS platforms is a plus but not required.

🎓 What you’ll get:

LAB will give you an excellent opportunity to:

  • Intensive, practical learning experience in CCaaS and cloud technologies
  • Hands-on exposure to AWS ecosystem and AI-enhanced contact center solutions
  • Mentoring from experienced developers and architects
  • Participate in real-life project simulations
  • Transition into a full-time Developer role after successful completion
  • Friendly, knowledge-sharing environment focused on growth

Your future role

Your responsibilities during Cloud Contact Center AI LAB:

  • Building and configuring Amazon Connect (contact flows, queues, routing profiles)
  • Developing simple integrations using AWS services (e.g., Lambda, DynamoDB, S3) and AI technologies
  • Developing custom logic using Python, Node.js, or low-code automation tools
  • Participating in designing scalable, cloud-based contact center solutions
  • Collaborating with mentors, architects, and other Cloud Contact Center AI LAB participants
  • Implementing Infrastructure-as-Code using CloudFormation, CDK, or Terraform
  • Applying DevOps practices for deployment, environment management, and version control
  • Presenting your final solution as part of a practical Cloud Contact Center AI LAB project

Selection process

Our recruitment process is designed to find passionate and committed future developers. Here's what to expect:

  • Submit your CV in English
  • Online Test Assessment – evaluate your soft and logic skills (2 days deadline)
  • HR & Technical Interviews (in English) – meet our team and show us your potential

·       Final decision / interview with mentors (optional)


About Deloitte
  • Why Deloitte?
  • Deloitte is one of the world’s leading professional services firms, operating in over 150 countries. We're not just a great place to start your career, we’re a place to shape it.
  • If you're ready to launch your journey into the world of tech consulting and development—we’re ready for you.

About the team

We’re a diverse, international group of tech-driven professionals passionate about solving problems and building innovative solutions. We work with top-tier clients, global platforms, and cutting-edge technologies. At Deloitte, your growth is not just encouraged—it's part of the plan.





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