General Information

Position
Business Transformation Lead | Bulgaria
Work arrangement
Full-time
City
Sofia
Country
Bulgaria
Department
Consulting
Team
Enterprise, Technology & Performance
Area of interest
Consulting
Way of work
Hybrid

Description & Requirements

Who we are looking for
We are seeking a highly motivated Business Transformation Lead to join our Operations & Business Transformation practice.

This role is ideal for experienced professionals who combine a strong management consulting toolkit with hands-on operational experience and a passion for helping clients improve performance. We are looking for individuals who can advise senior executives on how to optimize operations, reduce costs, eliminate waste, redesign business processes, and implement new ways of working, while supporting implementation and delivering measurable business outcomes.

The successful candidate will have experience working within or advising manufacturing, production, retail, supply chain, or other operationally intensive organizations, with a proven track record of driving operational excellence, performance improvement, and business transformation initiatives.

Beyond project delivery, this role requires strong commercial acumen, the ability to build trusted client relationships, identify growth opportunities, develop new business, and contribute to the continued expansion of our consulting practice.
 
Requirements:
  • Bachelor's or Master's degree in Business, Engineering, Economics, Operations Management, Supply Chain Management, Information Systems, or a related field 
  • 7+ years of experience in management consulting, operational excellence, business transformation, or process improvement roles 
  • Practical experience within or advising manufacturing, production, retail, logistics, supply chain, or other operationally intensive businesses 
  • Demonstrated success leading initiatives focused on: 
    • Process optimization and redesign
    • Cost reduction and operational efficiency
    • Lean transformation and waste elimination
    • Operating model improvement
    • Organizational effectiveness and ways of working transformation
    • Strong understanding of operational KPIs, value stream mapping, process analysis, and performance improvement methodologies 
  • Experience identifying and implementing technology-enabled solutions that address business challenges and improve operational performance 
  • Ability to translate business challenges into actionable improvement initiatives, transformation roadmaps, and implementation plans 
  • Excellent analytical, problem-solving, and structured thinking capabilities 
  • Outstanding communication, facilitation, presentation, and stakeholder management skills, including development of executive-level materials 
  • Strong client-facing experience and confidence engaging with senior business stakeholders
  • Demonstrated ability to influence decision-making at executive level 
  • Fluency in Bulgarian and English
  • EU citizenship or a valid work permit to work in Bulgaria is required
Would be an advantage:
  • Experience in a consulting environment (Big4, strategy, operations, or boutique consulting firm)
  • Lean Six Sigma Green Belt / Black Belt certification
  • PMP, Agile, Scrum, SAFe, or other project delivery certifications
  • Experience leading teams, workstreams, or complex transformation programs
  • Knowledge of operational technologies, ERP platforms, automation, process mining, analytics, AI-enabled productivity tools, digital manufacturing solutions, or supply chain technologies
Your future role
As a Business Transformation Lead, you will serve as a trusted advisor to clients, helping them improve performance, accelerate transformation, and realize measurable business value.

1. Advise Clients on Performance Improvement
  • Assess current operating models, business processes, and organizational structures
  • Identify opportunities for efficiency improvement, productivity enhancement, waste elimination, and cost optimization
  • Lead process redesign initiatives and support the implementation of new operating models and ways of working
  • Develop business cases, value realization plans, and transformation roadmaps
  • Help clients establish sustainable performance improvement capabilities
2. Lead Business Transformation Initiatives
  • Lead or support end-to-end transformation programs from diagnostic assessment through implementation and benefit realization
  • Facilitate workshops and engage stakeholders across business, operations, and technology teams
  • Structure and solve complex business challenges using a data-driven and hypothesis-based approach
  • Manage project workstreams and ensure delivery of high-quality outcomes within agreed timelines
  • Monitor value realization and support long-term adoption of transformation initiatives
3. Bridge Business and Technology
  • Understand client operational challenges and identify technology-enabled solutions that can drive efficiency and business performance
  • Advise clients on relevant technologies, automation opportunities, analytics capabilities, and digital transformation initiatives
  • Translate business requirements into practical solutions in collaboration with technology and business stakeholders
  • Evaluate emerging technologies and assess their applicability to client environments
4. Drive Client Growth and Business Development

  • Build trusted advisor relationships with existing and prospective clients
  • Identify follow-on opportunities and contribute to account growth
  • Support proposal development, client presentations, and sales pursuits
  • Lead or contribute to business development efforts and market-facing initiatives
  • Develop thought leadership and contribute to the growth of the practice

What makes this role unique:
  • Opportunity to work on high-impact transformation programs with visible business outcomes
  • Combination of strategic advisory and hands-on implementation responsibility
  • Exposure to senior executives and operational leaders across multiple industries
  • Strong focus on operational excellence, efficiency improvement, and measurable value creation
  • Opportunity to influence both business and technology decisions
  • Significant client-facing responsibility and opportunities to contribute to practice growth
  • A role that combines consulting excellence, operational expertise, technology advisory, and commercial leadership
What we offer
  • Hybrid way of working,
  • Food Vouchers,
  • 20 days of paid annual leave,
  • 2 wellness days,
  • Multisport card/ public transportation card allowance,
  • A development path that fits your career/needs,
  • Collaborative culture, supportive team, encouraging on-the-job learning,
  • Personal coach to guide you through your career development,
  • Friendly environment where personal development and growth are encouraged,
  • Supplemental health insurance plan, Referral bonus, Employee Assistance Program and more.
Selection process
  • CV screening
  • 15-minute HR phone interview in English
  • 1st round – 1-hour in-person/online interview via Teams
  • Test case
  • 2nd round – 1-hour in-person/online interview via Teams
  • 3rd round – 30-minute online interview via Teams (if applicable)
  • Final desicion
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step - press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

Join our team at Deloitte and help our clients navigate their digital transformation journey!

#LI-EA1




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