General Information

Position
Cash Application Specialist with German
Work arrangement
Full-time
City
Wroclaw
Country
Poland
Department
Business Delivery Solutions
Team
BPS Financial Roles Outsourcing
Area of interest
Finance
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • 2–4 years of experience in Finance Customer Service, with preference for experience in Cash Application, Accounts Receivable, or related finance operations.
  • In-depth understanding of cash application processes and their impact on AR sub-ledger integrity, unapplied cash, customer aging, write-offs/refunds, and period-end close.
  • Advanced analytical and root cause analysis skills, with the ability to investigate complex payment discrepancies and drive resolution to closure.
  • Strong proficiency with ERP and cash application tools (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
  • Ability to work independently, manage escalations, and recommend actions consistent with policy and approval guidelines.
  • Advanced written and verbal communication skills, with the ability to influence internal stakeholders and customers to ensure timely issue resolution.
  • Proficiency in English (B2) and German (B2) required to effectively support a global customer base.
Your future role

We are seeking a Cash Application Specialist to independently manage moderately complex cash application activities, serving as a subject matter expert (SME) for payment application processes, tools, and exception resolution. This role focuses on improving cash accuracy, reducing unapplied cash, and strengthening the integrity of the accounts receivable (AR) ledger through advanced analysis, root cause identification, and cross-functional partnership. The ideal candidate can mentor junior team members, handle escalations, and drive improvements that reduce rework and accelerate downstream collections.


Key Responsibilities:

  • Complex Payment Application Ownership: Independently apply and validate payments (ACH, wire, check, card), including complex scenarios such as multi-invoice remittances, deductions, and split payments.
  • Advanced Exception Handling: Resolve unapplied cash, misapplied payments, short/overpayments, duplicate postings, and customer account discrepancies.
  • Remittance Retrieval & Interpretation: Lead remittances across banks, lockbox files, customer portals, and email; standardize capture for more efficient posting.
  • Escalation Management: Serve as an escalation point for analysts, ensuring timely resolution of high-impact exceptions.
  • Cross-Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.
  • Reconciliations & Close Support: Perform/oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.
  • Trend Analysis & Reporting: Track key metrics, identify trends, and provide insights to leadership.
  • Process Improvement & Controls: Identify opportunities for process improvements, automation, and stronger controls.
  • Mentorship: Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization

What we offer
  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model -3 office days and 2 remote days per week;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits.
Selection process
Please ensure that your resume is submitted in English as part of your application.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.
About the team
The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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