General Information

Position
Client Receivable Consultant | Business Delivery Solutions
Work arrangement
Full-time
City
Bucharest
Country
Romania
Department
Business Delivery Solutions
Team
BPS Financial Roles Outsourcing, Business Tax Services
Area of interest
Finance, Financial Services Industry
Way of work
Hybrid

Description & Requirements

Who we are looking for
Are you ready to take the next step in your collections career and work with high-value customers and stakeholders? Join our team and play a key role in ensuring accounts receivable are collected efficiently while maintaining process quality and compliance.

Key requirements:  
We’re searching for professionals who combine strong communication and analytical skills with a proactive, solution-oriented mindset. 

You’re a great match if you have: 
  • University degree in Business, Economics or relevant equivalent experience;  
  • 2 - 4 years of experience in collections;  
  • Very good proficiency in English (additional language skills in Spanish or Italian are considered an advantage);
  • Advanced negotiation, conflict resolution and communication skills;  
  • Intermediate accounting knowledge and financial concept understanding;  
  • Experience in risk mitigation, dispute management or order management processes - a strong plus.  
Your future role
  • Monitoring customer accounts to identify and address overdue payments, ensuring prioritization of efforts based on the risk and value of each account;  
  • Managing collection processes, ensuring compliance with company policies and legal requirements;
  • Addressing customer disputes or issues regarding invoices and account balances, providing timely and effective solutions;  
  • Collaborating closely with internal departments such as Finance, Sales and Operations to address complex or unique collection cases and resolve challenges;  
  • Reconciling incoming payments with corresponding invoices to maintain accuracy in records and address any discrepancies;  
  • Analyzing at-risk customer accounts, identifying potential trends and developing strategies to prevent future delinquencies;  
  • Initiating and driving the dispute resolution process with internal stakeholders while ensuring timely and accurate resolutions that satisfy both the company and customers;  
  • Supporting process standardization and automation initiatives to streamline collections and improve efficiency across the team.  
Selection process
1. CV Screening (Please make sure to submit your resume in English);
2. HR Interview; 
3. Business/Technical Interview.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.
About the team
The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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