General Information

Position
Collection Analyst with Spanish
Work arrangement
Full-time
City
Bratislava
Country
Slovakia
Department
Business Delivery Solutions - Tax & Legal
Team
Finance Operate
Area of interest
Accounting, Customer Service
Way of work
Hybrid

Description & Requirements

Who we are looking for
Join Deloitte's newly established Finance Operate business line, offering outsourcing services to global corporate clients. Be part of a dynamic team in Bratislava.
  • Secondary education degree or adequate professional experience focusing on Collections/Customer care/Sales
  • 1 year of experience in the Collections / Customer care / Sales department or relevant education
  • Advanced MS Office skills
  • B2/C1 level of English and Spanish
  • Analytical skills.
  • Willingness to develop and learn
  • Collaborative team player with good communication skills
  • Customer and result oriented personality with proactive attitude
  • Yellow Belt Certified - advantage
  • EU Passport
 
Your future role
Seeking a proactive member of Collections operations team within Order To Cash function, ensuring automated controls on business revenues and sale costs. The Collections Specialist will support the collections department, ensuring optimal cash flow and minimizing risks associated with past due accounts. This role requires the ability to implement innovative solutions to enhance collections practices.
  • Handling collections management for portfolio of the most complex customers and sensitive accounts, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy)
  • Determining analyzing reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons root-causes in cooperation with the branches in countries, and proposing the ways for their elimination
  • Registering customers’ disputes for the assigned portfolio of complex and sensitive customers, as well as doing follow-up for disputes submitted to her/him from lower levels (from Analysts Collections and Collections Coordinators)
  • Process customers’ claims for refunds for the assigned portfolio of complex and sensitive customers
  • Support Cash Application teams by contacting assigned complex and sensitive customers, and clarifying with them allocation details for received and for unallocated credit notes
  • Support Cash Application by research of more complex and complicated cases by doing customer account reconciliation, and clarifying it with the customers
  • Propose complex and sensitive cases for write-offs, going legal and/or submitting the case to external collections agencies if cases are not collectible by early collections methods
  • Bad debt reserves follow-up with country finance controllers, and preparing bad debt manual journal posting
  • Analyzing, reviewing, and providing data for Enterprise Cash Management Office
  • Updates and adjustments of Collections & Disputes methodology
  • Cooperation with leads and managers of collections teams on collections strategies updates
What we offer
  • Stable job in a multinational company based on an employment contract - unlimited.
  • Flexible hybrid work model – partially from home and the office.
  • Great opportunity for professional development, including: Individual training plans, soft skills and technical training, access to training platforms, Coaching program
  • Worldwide travel insurance (also for private travel).
  • MultiSport Card with an attractive employer contribution.
  • Employee Assistance Program – free consultations with experts on law, psychology, and finance.
  • Individual bonus evaluation scheme and much more.
Join our team and lead our order and billing operations to new heights. If you are an analyst with a passion for operational excellence, apply now!
Salary: EUR 1750 gross/month (higher salary may be agreed depending on qualifications and experience).

Selection process
1. Online test (35 minutes)
2. Online interview (60 minutes, MS Teams)
3. Offer
About Deloitte
Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180- year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide make an impact that matters at www.deloitte.com

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