General Information

Position
Collections Associate with German
Work arrangement
Full-time
City
Wroclaw
Country
Poland
Department
Business Delivery Solutions
Team
BPS Financial Roles Outsourcing
Area of interest
Finance
Way of work
Office-based

Description & Requirements

Who we are looking for
  • 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
  • Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
  • Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
  • Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
  • Strong analytical mindset with a high level of accuracy and attention to detail.
  • Advanced proficiency in English (C1) and German (C1) required to effectively support a global customer base.
Your future role
We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills. 

Key Responsibilities:

  • Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment. 
  • Define Payment Plans: Work with customers to establish and manage effective payment plans and terms. 
  • Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments. 
  • Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment. 
  • Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process. 
  • Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management. 
  • Compliance: Ensure all collection activities adhere to company policies and legal regulations

What we offer
  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model -3 office days and 2 remote days per week;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits.
Selection process
Please ensure that your resume is submitted in English as part of your application.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.
About the team
The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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