General Information

Position
Customer Strategy Senior Consultant | Poland | Deloitte Digital
Work arrangement
Full-time
City
Warsaw
Country
Poland
Department
Consulting
Team
Customer
Area of interest
Consulting
Way of work
Hybrid

Description & Requirements

Who we are looking for


We’re looking for experienced, results-driven Customer Strategy Senior Consultants ready to use digital to create real impact for our clients. You’re curious, technology-savvy, and confident operating at the intersection of strategy, design, and technology.


Who you are

  • 3–4 years of experience in strategy, business/management consulting, or IT/technology environments
  • Strong understanding of digital strategy, transformation, omni-channel, or IT strategy, p
    roven project management and leadership experience
  • Analytical and strategic thinker, able to solve complex problems and challenge perspectives
  • Digital native with a passion for emerging technologies 📱
  • Fluent in English and Polish
  • Effective collaborator across strategy, technology, and design teams
  • Comfortable working under pressure and willing to travel ✈️
  • Advanced skills in Excel and PowerPoint (Tableau is a strong plus)
  • Bachelor’s degree in business or a technical field (advanced degree is a bonus 🎓)
  • Bonus: experience in banking, insurance, or FMCG
Your future role

Customer Strategists help organizations identify unmet needs, goals, opportunities, and challenges across all areas of the business in the digital era. As a Senior Consultant, you’ll take an active role in client delivery—working closely with experienced managers while also supervising and developing junior team members 💼

What you can expect in this role:

  • Lead or deliver workstreams across customer and digital strategy projects, where your ownership, engagement, and commitment to excellence truly matter 💡
  • Analyze data and build insights by gathering information, developing and testing hypotheses, and translating analyses into clear strategic recommendations 📊
  • Create impactful client materials and leverage your Excel, PowerPoint, and analytical skills to support key decision-making
  • Present findings and facilitate workshops with client stakeholders, while identifying follow-on opportunities—strong communication and relationship-building skills are essential 🗣️
  • Collaborate across functions within Deloitte and client organizations, working with strategy, technology, and design teams to deliver integrated solutions 🌐
What we offer

As a Senior Consultant, you’ll join Deloitte’s leading Customer Strategy practice in Central Europe, gaining hands-on consulting experience combined with fast and structured career growth 🚀 You’ll continuously develop your skills through close collaboration, coaching, and mentoring from senior colleagues who work alongside you and actively support your development.

What you can expect:

  • Challenging, high-impact projects that stretch your skills 💪
  • Hybrid / home office work model 🏠💻
  • Comprehensive healthcare plan 🏥
  • Wellbeing initiatives supporting work–life balance 🌿
  • Language courses and continuous learning opportunities 🗣️
  • Technical and professional training programs 💻
  • Recruitment Incentive Program – Stars 🌟
  • Multisport benefit 🏋️‍♂️
Selection process

  1. Resume review – we carefully review your application and experience 👀

  2. Online tests – analytical, verbal, and English assessments 💻

  3. Interviews – HR interview and case study interviews conducted in English 🗣️

About Deloitte
In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.
We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies. Are you ready to join our team and help our clients imagine, deliver, and run their future?
About the team

Customer Strategy team combines Deloitte’s globally recognized strength in strategic business transformation and technology implementation with the capabilities of a world-class consulting firm. We not only help our clients in defining a bold digital and customer strategy but also during its implementation. We support our clients to be successful in the long run.

We undertake tasks to help our client fully leverage new market opportunities, unleash their potential, build fundamental capabilities, provide optimal allocation of resources and provide best customer experience and create a competitive edge. Together with CEOs, Business Unit Heads and other executives we develop concepts, methods and possible solutions. We also assist our clients with their most important decisions – not only we formulate the new digital strategy, but we also support our clients in implementation of the designed solutions.





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