General Information

Position
Junior Client Service Analyst | Business Delivery Solutions
Work arrangement
Full-time
City
Bucharest
Country
Romania
Department
Business Delivery Solutions
Team
Business Tax Services, Customer
Area of interest
Financial Services Industry, IT - Services, Tax
Way of work
Hybrid

Description & Requirements

Who we are looking for
Are you ready to start your career as a client service professional within an international business environment? We are seeking a Junior Client Service Analyst to join our growing team, where you will have the opportunity to develop your skills while contributing to the success of a global organization.

Key requirements:  
  • A college degree or equivalent qualification;  
  • Fluent in spoken and written English (B2 - C1);
  • Solid skills in Microsoft Excel and Microsoft Outlook (training will be provided for internal IT tools);
  • Strong organizational and administrative skills with attention to detail; 
  • Proactive attitude, capable of managing high workloads effectively and meeting deadlines;
  • Ability to follow established processes, identify potential issues, and communicate them clearly to the Team Leader; 
  • Excellent communication and interpersonal skills; 
  • Flexibility to adapt to changing workloads and processes; 
  • Prior knowledge of CESOP is not required but enthusiasm for learning is essential.  
Your future role
  • Handle support requests, troubleshoot basic issues, and document resolutions accurately;  
  • Escalate unresolved problems with clear details and learn troubleshooting techniques under supervision; 
  • Support users with account access following security protocols;
  • Engage in training to enhance skills and adapt to new technologies;
  • Communicate effectively with users and team members; 
  • Participate in meetings and foster a positive, team-oriented approach.  
Selection process
  • CV Screening (Please make sure to submit your CV in English);
  • Interviews with HR and Team Members.

You will receive feedback regardless of process result.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

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