General Information

Position
Order to Cash Manager
Work arrangement
Full-time
City
Bucharest
Country
Romania
Department
Business Delivery Solutions
Team
BPS Financial Roles Outsourcing
Area of interest
Finance
Way of work
Hybrid

Description & Requirements

Who we are looking for

We are seeking an experienced OTC Manager to provide strategic oversight of the Cash Collection, Disputes and Cash Application, driving operational excellence and a culture of continuous improvement. This role applies deep process expertise and industry-leading practices to analyze the end-to-end workflow, reduce costs and rework, and ensure the delivery model is aligned to day-to-day process realities. The Manager serves as the primary point of contact for client process SMEs (subject matter experts), leads governance routines, resolves escalations, and partners closely with client`s process SMEs to align business requirements with service delivery capabilities.

  • Experience: 6-8 years in order-to-cash leadership, finance operations management, or related roles with strategic oversight responsibilities.
  • Strategic Operational Leadership: Demonstrated ability to lead large-scale process performance and transformation with measurable outcomes.
  • Process Excellence Methodologies: Deep expertise in process analysis and improvement approaches (e.g., value stream mapping), control design, and workflow optimization.
  • Stakeholder & Governance Leadership: Strong executive presence and ability to lead governance with client SMEs and internal partners; proven escalation management.
  • Financial Acumen: Strong understanding of financial statement impacts, operational cost drivers, and opportunities to improve cost-effectiveness.
  • Systems & Delivery Model Insight: Strong understanding of ERP and dispute technology/tooling capabilities and how to operationalize changes in a service delivery model.
  • Language Skills: Proficiency in English is required (C1). Fluency in additional European languages to support our global customer base is highly desirable.



Your future role
  • Strategic Process Ownership: Set the vision and priorities for dispute operations across the end-to-end workflow; ensure alignment to business outcomes (cash, recovery, customer experience, compliance).
  • Continuous Improvement Leadership: Apply methodologies (e.g., value stream mapping) to identify bottlenecks, root causes, and automation/control opportunities; drive implementation and track realized benefits.
  • Governance & Executive Reporting: Lead operational governance routines and process-level reviews with client SMEs; report performance, risks, and improvement progress; ensure commitments are met.
  • Client Relationship & Escalation Management: Act as the primary point of contact for client process SMEs to translate needs, resolve escalations, and align the delivery model with operational realities.
  • Client`s SME Partnership: Manage the critical operational relationship with client`s process SMEs, bridging business requirements with service delivery capabilities and ensuring practical adoption of changes.
  • Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers (e.g., dispute inflow, touchless rate, cycle time, rework) and identify cost-effectiveness opportunities in partnership with client.
  • Talent Quality & Capability Building: Ensure strong talent quality through hiring input, role clarity, training strategy, career development, and performance management; build succession and minimize key-person risk.
  • Risk, Controls & Compliance Oversight: Ensure robust controls, audit readiness, and consistent policy application across the process; proactively manage operational risks and dependencies.
What we offer
  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model -3 office days and 2 remote days per week;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits.
Selection process
Please ensure that your resume is submitted in English as part of your application.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.
About the team
The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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