General Information

Position
Organizational Change Management
Work arrangement
Full-time
City
Belgrade
Country
Serbia
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
IT - Development, IT - Services, Project & Programme Management
Way of work
Remote

Description & Requirements

Who we are looking for
  • 1–2 years of experience in managing change, technology adoption, or business transformation;
  • knowledge of structured change methodologies such as PROSCI (certification is a plus);
  • strong written, oral, and visual communication skills, including the ability to simplify complexity;
  • empathy and a user-centric mindset when approaching change;
  • ability to influence and engage technical and non-technical stakeholders at all organizational levels;
  • strong understanding of the end-to-end user journey and how to support adoption;
  • comfortable contributing to learning assets such as training videos, guides, FAQs, and knowledge base articles;
  • fluent English;
  • proficiency in MS Office tools, including PowerPoint, Excel and Teams.

Nice to have:
  • experience working in a professional services or consulting environment;
  • awareness of IT trends and ability to harness AI to improve your productivity;
  • exposure to Agile, PRINCE2, or ITIL methodologies;
  • familiarity with creating engaging content to support learning and communication;
  • comfort working in multicultural, cross-border teams.
Your future role
You will collaborate closely with Project Managers and other Project team members to improve user adoption, raise awareness, and drive participation in key technology initiatives. 
Your mission is to ensure that your colleagues realize the full value of our technology solutions.
We have an exciting portfolio of projects planned, which will provide a challenge from an Organizational Change Management perspective as well as a very interesting opportunity to apply your knowledge and experience. 
You will support change linked to strategic internal projects, including generative AI topics, security projects, and long-term adoption initiatives.

Your role:
As an example, you would be working with our Project Managers on developing a change plan, assessing change impact, providing feedback to the project team, establishing sponsorship and champions networks, gaining support for the newly developed tool among the future users and leadership, and setting metrics for the success of the project.
In this, you would leverage your creativity, personal networks, passion for helping people, and experience in change management techniques to successfully change the culture, overcoming resistance points and entrenched perceptions.
Because you understand that the people side of any project is critical to its success, you will use your knowledge of behavioral tactics, communication styles and training requirements to drive user adoption and overall project success.

Your objectives would be to:
  • implement change management framework and tools in line with industry standards and Deloitte’s internal best practices;
  • develop and execute change plans for internal technology projects;
  • build and maintain networks of change agents, leadership sponsors and technology enthusiasts across Central Europe;
  • collaborate on creating training materials, communication assets, knowledge records and templates;
  • lead or participate in champion sessions, training sessions, sponsor meetings or leadership presentations;
  • develop and monitor success metrics, KPIs and best practices.
What we offer
  • Comprehensive Health Insurance for inpatient and outpatient treatment,
  • International Travel Insurance for travel insurance during business and private trips abroad,
  • Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed,
  • Unrestricted access to LinkedIn Learning and Udemy courses as well as diverse training and development prospects,
  • Baby Bonus and Compassionate Support Benefit,
  • Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses,
  • Flexible working model (3 days from the office + 2 days working from home),
  • Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.),
  • Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations
  • Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross - Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees,
  • Extensive experience from working across multiple offices, including locations in Belgrade, Sarajevo, Zagreb, Ljubljana, Podgorica, Skopje, Tirana, Pristina, Sofia.
                                                
Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview / short phone interview with Recruiter.
2. Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte
https://www.deloitte.com/pl/pl/careers/deloitte-life/culture-book-en.html

In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.
We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.
 Are you ready to join our team and help our clients imagine, deliver, and run their future?


About the team
In our Deloitte’s Regional Information Technology team, we are always working on improving our systems, tools and environment to help our business units across Central Europe succeed with technology.

We are expanding our Organizational Change Management team to lead the people side of digital transformation. 
If you are passionate about technology and how it can reshape the way we work and deliver value, this role is for you.

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