Quality Assurance (QA) Specialist – Transaction Monitoring - - 18908

General Information

Position

Quality Assurance (QA) Specialist – Transaction Monitoring

Work arrangement

Full-time

City

Katowice, Krakow, Warsaw, Wroclaw

Country

Poland

Department

Risk Advisory

Team

Financial Crime

Area of interest

Finance, Financial Services Industry

Way of work

Hybrid

Description & Requirements

Who we are looking for

We are looking for a Quality Assurance (QA) Specialist in Transaction Monitoring who will be responsible for QA reviews of TM alert investigations, consistency of decisions and adherence to AML/CFT procedures. The role also includes identifying improvement opportunities (process, tools, scenarios) and cooperating with operations and IT teams. The position is based in Warsaw and requires 100% office presence.

Requirements

· At least 3 years of experience in Transaction Monitoring (TM) alert investigation or related AML processes.

· Previous exposure to QA activities or a senior/mentoring role (case reviews, coaching, guideline creation) is an advantage.

· Strong understanding of investigation documentation standards, escalation practices and common TM scenarios.

· Analytical mindset with ability to work with data and produce actionable QA insights (trend analysis).

· High attention to detail and ability to deliver clear, constructive feedback.

· English proficiency sufficient for business communication and working with documentation.

Nice to have

· ACAMS certification (e.g., CAMS) or ICA certifications (e.g., ICA AML/KYC).

· German or French language skills.

· Experience in IT initiatives related to TM tools (system changes, testing, requirements).

· Experience supporting audit/inspection requests and remediation of recommendations.

Your future role

· Plan and perform QA reviews of TM alert investigations – sampling, assessment of completeness, quality and adherence to procedures.

· Check consistency of decisions (close/escalate), quality of rationale, appropriateness of data sources and compliance with internal standards.

· Identify root causes of quality gaps and recommend corrective actions (coaching, guideline updates, process changes).

· Prepare QA reporting (KPIs/KRIs), trend analysis and insights for AML/Compliance and operational leadership.

· Maintain and enhance QA standards: checklists, investigation guidelines, documentation templates and escalation rules.

· Work with IT/product teams on TM tool and workflow enhancements (e.g., change testing, impact validation, improvement initiatives).

· Support audit/inspection readiness: evidence preparation, validation of materials and follow-up on recommendations.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

About the team

The Financial Crime team services relate to anti-money laundering and know your client processes. We act both: retroactively - detecting and determining the actual course of events using analytical methods and proactively – providing advisory services aimed at delivering solutions to prevent financial crime in the future. In a business dispute area we work with organizations and their teams across a range of jurisdictions, offering them independent expertise or the insight on how they need to strengthen their case.

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