General Information

Position
Salesforce Business Analyst | Poland
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Lodz, Poznan, Warsaw, Wroclaw
Country
Poland
Department
Consulting
Team
Deloitte Digital
Area of interest
Consulting, IT - Development, IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for
Do you want to be a superhero of customer project implementation? Do you want to work on diverse projects with exceptional people implementing the most innovative CRM business solutions? If the answer is yes, join the creative team of Salesforce Consultants at Deloitte Digital!
 
About the Role
 
As a Salesforce Consultant, you play an essential role in implementing CRM systems within an organization. Your responsibilities will involve collaborating with fellow team members to gather business insights, generate detailed business documentation, outline system requirements, contribute to end-user training preparations, and undertake Salesforce configuration and testing. You will design strategies and processes that align with both technology and business goals.
 
Apply if you:

  •  Have proven experience min. of 2 years working as a Salesforce Consultant.
  •  Demonstrated success in implementing Salesforce solutions and participating in end-to-end project lifecycles.
  •  Expertise in Agile project management methodologies, including participation in Agile ceremonies.
  •  Are fluent in English (min. B2, preferably also Polish).
  •  Possess deep Salesforce knowledge:
  •  Proficiency in Salesforce products, features and automations.
  •  Experienced with data management, data transformation, and updates.
  •  Have strong analytical and problem-solving skills:
  •  Ability to translate complex business needs into detailed requirements.
  •  Experience in creating comprehensive documentation such as functional specifications, process flows, and system design diagrams.
  •  Capable of performing manual system testing and quality assurance.
  •  Are an excellent communicator and collaborator:
  •  Exceptional communication skills for effective collaboration with cross-functional teams and stakeholders.
  •  Ability to present solutions, lead workshops, and facilitate training sessions.
  •  Proficiency in project management tools (eg. Jira)
  •  Adopt continuous learning and improvement:
  •  Stay current with CRM industry trends, technologies, and best practices.
  •  Utilize advanced tools such as Gen AI to drive innovations in technical and business processes.
  •  Have Certifications:
  •  Relevant certifications such as: Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified App Builder, or equivalent certifications preferred.

Your future role

  1. Business Analysis and Requirements Gathering:
    • Lead the collection and documentation of detailed business requirements.
    • Analyze existing business processes to identify areas for improvement and innovation.
    • Facilitate workshops and deep dive sessions to align business goals with technical solutions.
  2. Solution Design and Documentation:
    • Design Salesforce solutions that meet business objectives, leveraging best practices and industry standards.
    • Create comprehensive functional specifications, process flows, and system designs.
    • Collaborate with cross-functional teams, including developers and architects, to implement robust solutions.
  3. System Configuration and Testing:
    • Configure Salesforce platforms, prepare demos and proofs of concept.
    • Conduct testing to ensure the functionality and quality of Salesforce configurations.
    • Oversee QA processes and resolve any issues that arise during testing phases.
  4. User Training and Ongoing Support:
    • Develop training materials and lead training sessions to ensure effective system adoption.
    • Provide continuous support to end-users, addressing inquiries, troubleshooting issues, and enhancing user engagement.
    • Manage user data, perform system updates, and maintain data integrity.
  5. Project Management and Continuous Improvement:
    • Support Project Manager in project planning, lead project stream, coordinate with stakeholders, and ensure timely delivery of Salesforce solutions
    • Stay updated with the latest CRM technologies and industry trends to drive continuous improvement.
    • Initiate and lead innovations in technical and business processes using advanced tools like Gen AI.

What we offer

Deloitte comes to you not only with foosball, travel insurance, Multisport card, psychological care, and no dress-code, but also with Adventure Club, Wine & Paint evenings, volunteering and certification days, free access to e-learning and business platforms, Business Chemistry assessment and so much more! All of this is in addition to fair compensation, our collaborative environment, supportive company culture, professional development programs and career advancement possibilities. When you apply, ask yourself if we provide the benefits you have always dreamed of.  

Selection process

What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:
  • Apply, followed by HR screening
  • Technical interview with our managers
  • Meeting with Business (optional, depends on case).
Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.

About Deloitte

In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.
We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.
 Are you ready to join our team and help our clients imagine, deliver, and run their future? 
About the team
Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creative innovations and the orchestration of cutting-edge technologies. We deliver the most demanding projects in the field of digital transformation, design, implementation of digital services and products.

Salesforce Team comprised 200 individuals from 8 countries in CE with a broad range of specializations, including various technology stacks. Among these team members, 30 have accumulated over 5 years of experience working with Salesforce. There is always someone available to address your inquiries because this is how we mutually enhance our learning. You can walk around the floor, meet people from different teams and guilds – you can also meet someone who has the barista experience.

Ready to be a pivotal part of our transformative projects? Apply now and join Deloitte Digital to make a meaningful impact on business success!

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