General Information

Position
IT Application Specialist
Work arrangement
Teljes munkaidős pozíció
City
Gdańsk, Katowice, Krakkó, Łódź, Poznań, Rzeszów, Szczecin, Varsó, Wrocław
Country
Lengyelország
Department
Business Services Center (PL)
Team
Information Technology (IT)
Area of interest
IT - Development, IT - Services
Way of work
Hibrid (irodai és otthoni munkavégzés)

Description & Requirements

Who we are looking for
Are you motivated by keeping business applications stable, reliable, and user‑friendly? Do you enjoy working with different teams to resolve incidents, analyze root causes, and continuously improve system reliability? If you combine technical expertise with strong communication and analytical skills, we would be happy to meet you.

As an IT Application Specialist within the Client Applications team, you will play a key role in the support, maintenance, and continuous improvement of our application landscape. You will work closely with business users, vendors, and internal IT teams to ensure high availability, reliability, and user satisfaction across multiple enterprise applications.

Our requirements
  • Experience in application support (incident management, troubleshooting);
  • Strong teamwork and communication skills;
  • Analytical mindset with solid problem‑solving abilities and database‑oriented thinking;
  • Proficiency in Excel and SQL;
  • Ability to work independently and manage priorities effectively;
  • Good English skills for international collaboration;

Nice to have
  • Experience with document management systems;
  • Exposure to Salesforce;
  • Familiarity with IT service management practices (e.g. ITIL);
  • Interest in AI-enabled solutions.
Your future role
  • Provide day-to-day application support, including incident handling and troubleshooting;
  • Act as a primary contact for users and ensure clear, timely communication;
  • Monitor application performance and identify improvement opportunities;
  • Support enhancements, configuration changes, and minor upgrades;
  • Maintain documentation such as support procedures and knowledge articles.
What we offer
  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:
1. Short online interview with Recruiter.
2. Interview/s with member/s of the team.

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