Deloitte CE

As a (Junior) IT Helpdesk Support Specialist, you will be the first point of contact for all IT-related inquiries and issues across the region. You will work closely with the IT team to ensure that our employees have the tools and support they need to succeed.

• For the Junior IT Support Specialist role, we welcome candidates with little or no professional experience who are eager to learn and grow
• For the IT Support Specialist role, we expect candidates to have up to 3 years of relevant experience
• Technical education in IT
• Great communication skills, both written and verbal English language proficiency
• Basic knowledge of computer hardware, software, and networking principles
• Familiarity with operating systems (Windows, macOS) and office productivity tools (e.g., Microsoft Office Suite)
• Professional customer-oriented skills (experience in ServiceDesk/HelpDesk will be an asset)
• Strong problem-solving skills with a keen attention to detail
• Ability to collaborate effectively in a team
• Skill in managing stress in high-pressure situations
• A positive, customer-oriented attitude
• Strong organizational and time management skills
• Ability to work in a fast-paced, team-oriented environment
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous

• Provide first-level support for hardware, software, and network-related issues
• Respond to support tickets, emails, and phone inquiries in a timely manner
• Troubleshoot and resolve technical issues for employees, ensuring minimal downtime
• Assist with software installations, updates, and configuration of workstations
• Set up and configure new equipment, including desktops, laptops, and mobile devices
• Maintain documentation of common technical issues and resolutions
• Escalates the issues to the 2nd/3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps taken to solve the issue in the recording service and notifies the user when it is solved
• Participate in IT projects and assist with any special technical requirements as needed
• Providing high-quality customer service via remote tools.
• Identifying possible Major Outages and working on their early prevention
• Ensure company policies, procedures, and processes are adhered to consistently