Ogólne informacje

Stanowisko
Junior Client Service Analyst |CESOP Support
Wymiar czasu pracy
Pełny wymiar czasu pracy
Miasto
Bukareszt
Kraj
Rumunia
Dział
Tax & Legal Delivery Center (RO)
Zespół
Global Employer Services
Obszar zainteresowania
Customer Service, Tax
Tryb pracy
Hybrydowy

Opis i wymagania

Who we are looking for

Our Central Electronic System of Payment Information (CESOP) team provides CESOP support to multiple clients.

As a Junior Client Service Analyst in CESOP you will work with different internal platforms, and you will be responsible for the day-to day volumes concerning different clients and will be involved in the communication with Global member firms. The added value of our Center is working with standardized and efficient processes that continuously require innovation, automation and improvement.

While working with you will:

  • Get real exposure to working within an international environment

  • Work with the Deloitte professionals from around the Globe (e.g., UK, Netherlands)

  • Develop a critical mind-set with the ability to spot potential process improvements

Position summary

CESOP 
Central Electronic System of Payment Information (CESOP) service line forms part of the Deloitte Tax and Legal umbrella. With the continuous development of electronic payments, a Central Electronic System of Payment Information (CESOP), has become an essential tool to fight against VAT fraud at the European level. The European Commission works together with EU Member States’ tax administrations and payment service providers in the CESOP Expert Group, which assists in the development of CESOP and the implementation of reporting obligations for payment service providers. They are further supported by CESOP Expert Team – a team of IT experts from Member States which developed the technical requirements needed to set up CESOP.


The CESOP business line was created as a “start-up” within the Deloitte Regional Delivery Centre in Bucharest and provides invaluable support to client facing professionals throughout Europe. By centralizing standard processes and administrative support we are seeking to ensure successful delivery of CESOP as a managed service to our client base. The CESOP team currently comprises approx. 100 employees around the Globe and will continue to grow over the coming months and years as our range of services expands. 

The Regional Delivery Centre will provide a range of process and administrative support, and the expansion of services provides opportunities to specialize in different aspects of CESOP administration. There will be regular and direct contact with team members from around the Globe, and the handling of highly confidential personal information. 

We are currently looking for strong candidates to join our CESOP Support team. Members of this teams will be the vital for our support work.

What we're looking for:


• College graduates
• Fluent in spoken and written English (level B2-C1).
• Good level of skills in Microsoft Excel and Microsoft Outlook. Training will be given on all in-house IT tools, where applicable.
• Ability to follow set processes, communicate with both Global and RO teams, spot potential problems and communicate clearly to the Team Leader
• Strong organizational and administrative abilities
• Pro-activeness, manage high workload effectively and meet deadlines.
• Attention to detail and focus on quality whilst ensuring efficiency and maintaining a high work output.
• Ability to manage and adapt to regular process and workload changes.
• Good communication and interpersonal skills.

Requirements:

A successful applicant will be a self-starter and quick learner with a good level of IT user competence. 
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Ideally, they will have experience in a supporting role in a professional organization or be able to demonstrate the mix of skills and attributes that would enable them to make a real contribution to a busy team operating as a Regional Delivery Centre for our firm. 

They will be able to demonstrate an ability to follow defined processes while thinking outside those boundaries. They will be required to react to a variety of issues as they arise in order to be a successful part of this unique team. Prior knowledge of CESOP is not necessary.

Your future role

Responsibilities will include all or some of the following 

I. Basic Incident Management & Resolution:

  • Respond to and handle incoming support requests, following established procedures.
  • Respond to and handle incoming support requests, following established procedures.
  • Troubleshoot basic technical issues, using provided knowledge bases and troubleshooting guides.
  • Accurately document all interactions and resolutions in the ticketing system.
  • Escalate complex or unresolved issues to senior support staff, providing clear and concise information.
  • Learn and apply troubleshooting techniques for common software and hardware problems.
  • Adhere to established service level agreements (SLAs) for response and resolution times, under supervision.


II. User Support & Basic Training:

  • Assist users with account access, following security protocols.
  • Participate in training sessions to develop technical skills and product knowledge.
  • • Demonstrate a willingness to learn and adapt to new technologies and processes.

III. Communication & Teamwork:

  • Communicate clearly and professionally with end-users and colleagues.
  • Work effectively as part of a team, seeking assistance when needed.
  • Actively participate in team meetings and training sessions.
  • Demonstrate a positive and helpful attitude towards users and colleagues.

Selection process
*We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.
About Deloitte

We give you the means and the know-how, you bring the inspiration and the enthusiasm. Join Deloitte Romania and explore where and how far you can go, through the countless learning and professional development opportunities that our company offers and the continuous support of our friendly team!

In Romania, the services are provided by Deloitte Audit SRL, Deloitte Tax SRL, Deloitte Consultanta SRL, Deloitte Accounting SRL, Deloitte Fiscal Representative SRL, Deloitte Tehnologie SRL, Deloitte Support Services SRL, Deloitte Shared Services SRL as well as Reff & Asociații SPRL, the correspondent law firm of Deloitte in Romania, (jointly referred to as “Deloitte Romania) which are affiliates of Deloitte Central Europe Holdings Limited. Deloitte Romania is one of the leading professional services organizations in the country providing services in professional areas of audit, tax, legal, management consulting, financial advisory, risk management services, outsourcing solutions and technology consulting and other related services through over 3,400 national and specialized expatriate professionals. To learn more about how Deloitte makes an impact that matters, please visit www.deloitte.ro and connect with us on Facebook, LinkedIn, YouTube and Instagram.

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