General Information

Position
Process Manager | BDS Poland
Work arrangement
Pełny wymiar czasu pracy
City
Kraków
Country
Polska
Department
Business Delivery Solutions
Team
Engineering, AI & Data
Area of interest
Cloud
Way of work
Hybrydowy

Description & Requirements

Who we are looking for
  • Tenure: 10+ years BPM/BPI; proven delivery of large process transformations.
  • Methods & Tools: BPMN, Lean/Six Sigma, value-stream mapping, DOE basics; Signavio, LeanIX, process mining, automation tooling (workflow/RPA).
  • Tech Fluency: SAP process & data structures; integration patterns; basics of cloud/data platforms to align designs with architecture.
  • Analytics: Quantitative diagnostics, hypothesis testing, experiment design; business casing and benefits tracking.
  • Governance & Change: RACI, process ownership model, release/change governance, OCM;
  • Qualifications: Bachelor’s in business/management or related; BPM/CI certifications (e.g., LSS, BPMN); project management experience a plus.

Your future role
Accountability
End-to-End Performance Owner: Define and hit process KPIs (cycle time, FTR, throughput, cost/unit, defect rate, compliance). Maintain targets, dashboards, and control plans.
Design & Optimization: Model to BPMN; run diagnostics (mining, data triangulation), (re)design to-be flows; implement controls, SLAs, and automation.
Technology Integration: Align process changes with SAP and adjacent platforms; own Signavio/LeanIX repositories, reference models, and change governance.
Portfolio & Roadmap: Maintain process backlogs, value cases, and release plans; prioritize by ROI/risk; manage dependencies across domains.
Risk & Compliance: Map controls to risks, embed segregation of duties, and ensure auditability; own remediation plans.
People & Change: Drive adoption (playbooks, SOPs, training), run OCM plans, and certify process roles (BPO/SME network).
Reporting: Produce executive summaries and heatmaps; track experiment outcomes; adjust course via A/B pilots.
Complexity
System & Data Heterogeneity: Multiple ERPs/modules, customizations, and integrations; master data quality and entitlement constraints.
Regulatory & Control Density: Finance, data privacy, SoD, industry standards impacting design options.
Networked Processes: O2C, P2P, R2R, logistics—shared resources and cross-domain ripple effects.
Release Velocity: Frequent deployments; overlapping initiatives requiring staged rollouts and feature toggles.
Global Scale: Multi-region variants, localization, and service-level variability.
Executive-Grade Briefing: Succinct narratives using pyramid principle; KPI deltas, risks, decisions required.
Operational Clarity: One-page SOPs, swimlanes, and acceptance criteria; “what changes tomorrow” guides for front-line teams.
Cross-Functional Influence: Frames trade-offs in business terms; facilitates decisions; maintains a transparent backlog.
Story with Data: Turns mining insights into action; communicates confidence levels, assumptions, and verification steps.


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