Senior ServiceNow HRSD Consultant | Deloitte Technology Delivery Center - - 19427

General Information

Position

Senior ServiceNow HRSD Consultant | Deloitte Technology Delivery Center

Work arrangement

Pełny wymiar czasu pracy

City

Bukareszt, Kluż-Napoka, Jassy

Country

Rumunia

Department

Deloitte Technology Delivery Center (RO)

Team

Enterprise, Technology & Performance

Area of interest

Consulting, IT - Development

Way of work

Hybrydowy

Description & Requirements

Who we are looking for

Bachelor's degree in information systems, Computer Science, or equivalent experience.
3-5 years of ServiceNow experience, with strong hands-on delivery in HR Service Delivery (HRSD).
Proven experience as a consultant leading requirements discovery/workshops and translating business needs into HRSD solutions (user stories, acceptance criteria, process maps).
Strong knowledge of HRSD capabilities such as HR Services, Case & Knowledge Management, Employee Center/Portal, Service Catalog, Lifecycle Events, Workflows, Workspace, SLAs, and reporting.
Experience designing and configuring ServiceNow HRSD using out-of-the-box capabilities and best practices.
Understanding of ServiceNow architecture, data model, and platform features
Integration experience with HR systems (e.g., Workday, SAP SuccessFactors) using REST/SOAP, IntegrationHub and MID Server.
Strong ServiceNow scripting and configuration knowledge
Experience with Agile delivery and collaboration tools (Jira, Azure DevOps, etc.).
ServiceNow Certified System Administrator (CSA) certification is mandatory
ServiceNow Implementation Specialist certification for HRSD is a plus.
Ability to understand existing setup and build on top of existing configuration.
Strong analytical/problem-solving skills and ability to manage stakeholders across HR, IT, and vendors.
Excellent communication skills; able to create clear documentation (solution design, configuration workbooks, test evidence) and support UAT/training.

Your future role

Work independently and as part of a team with other Deloitte colleagues at all levels.
Interact with clients on a regular basis through face-to-face meetings, video/teleconferences and email to understand client's processes and business problems.
Working with Global and European clients to identify industry lead practices and implement them in engagements.
Review user stories to understand requirements and technical architecture documentation for solution.
Ensure up-to-date awareness of ServiceNow Platform capabilities and their interaction with existing and future platform components.

Developing across the ServiceNow stack (e.g. Mobile, Portal, HRSD, ITSM)

Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers.
Provide insight and expertise into the ServiceNow configurations and custom application development.
Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments.
Create technical documentation, technical design documentation, build/configuration documentation and release notes.

What we offer

Fast-paced working environment within geographically distributed teams.
Greenfield projects! Opportunity to design innovative, modern solutions.
Exposure to wide variety of cutting-edge technologies and frameworks.
Possibility to get involved in innovation initiatives with other Member Firms.
Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.

About Deloitte

Deloitte Technology Delivery Center provides IT technology services to Deloitte Member Firm clients across Europe, the US, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions, services and projects that traditionally would have been completed onshore.

We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations), Enterprise Tech & Performance (SAP, ServiceNow, Anaplan), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).

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