General Information

Position
Service Designer
Work arrangement
Pełny wymiar czasu pracy
City
Katowice, Kraków, Poznań, Rzeszów, Warszawa
Country
Polska
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
IT - Development, IT - Services
Way of work
Hybrydowy

Description & Requirements

Who we are looking for
What impact will you make? As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. 

Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. 
You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale. 

This is how You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. 

Who we are looking for
  • Deep understanding of the design-thinking methodology and practical knowledge of human-centered design 
  • Ability to plan, run and execute research autonomously
  • Strong listening, leadership, communication and influencing skills 
  • Ability to work in a self-directed nature and navigate ambiguity 
  • Strategic thinker who is value-driven (outcomes over solutions) 
  • Experience shaping a product vision and value proposition 
  • Experience working in an Agile environment 
  • Commercial modelling to support business investment cases 
  • People management What you offer This is a critical leadership role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of service and product design. 
  • You have experience in core service design methods and processes 
  • Depth of experience in user experience, design research, service design and design strategy 
  • Passion for creating new methods and practices 
  • Creative problem-solving skills and a curious mind 

Your future role
Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities. 
Some of your responsibilities will include: 

  • Establishing and refreshing the team’s opportunity roadmap based on research around employee needs, external trends and business priorities. 
  • Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages. 
  • Managing stakeholders; influencing and shaping stakeholders’ objectives. Working with senior leaders to support a future vision and priorities. 
  • You will be responsible to identify new opportunities. Qualifying, planning and executing a variety of research methodologies. 
  • Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees and colleagues. 
  • Plan and conduct research activities using various techniques. 
  • Analysing & synthesizing research into meaningful insights. Sharing employee needs through storytelling artefacts, including but not limited to journey maps, blueprints and personas. 
  • Working closely with the Product Manager in the ‘Solve’ phase to shape the product proposition, including the product vision, key objectives and MVP definition. 
  • Developing commercial models that clearly the cost/benefit that the solutions that we bring to life through our work. 
  • Managing the discovery process along with the PM and sharing progress with program leadership. 
  • Coaching junior members of the team as well as members of the organisation about the value of human-centered design. 
What we offer
  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits:
Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview / short phone interview with Recruiter.
2. Interview/s with member/s of the team.

You will receive feedback regardless of process result.
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