General Information

Position
ServiceNow Academy
Work arrangement
Praktyki/Staż
City
Sarajewo
Country
Bośnia i Hercegowina
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
IT - Development, IT - Services
Way of work
Hybrydowy

Description & Requirements

Who we are looking for
ServiceNow Academy – 6‑Week Online Training Program.
Build real skills. Solve real problems. Start your career in ServiceNow.

The ServiceNow Academy is an intensive 6-week online program designed for 3rd year (and higher) students or recent graduates who want to start a career in digital solution delivery. It’s perfect for future Analysts, QA Specialists, and Junior Developers who are curious, analytical, and excited to build modern workflow solutions. Successful participants may be invited to a paid internship with support toward earning the Certified System Administrator (CSA) certification.

Who we are looking for:
  • Study Information Technology, Business Process Management or related fields
  • Feel comfortable learning technical concepts
  • Communicate confidently in English
  • Enjoy structured problem solving and understanding how processes work
  • Nice to have skills: basic scripting, experience from student projects, or familiarity with IT or business processes.
Your future role
Our training follows the CSA blueprint but keeps the essentials sharp and hands on. 

You’ll learn fundamentals of:

  • Navigating and administering the ServiceNow platform
  • Understanding key ITSM processes and how real organizations work
  • Designing simple automations and workflows
  • Creating catalog items and basic request flows
  • Executing structured testing and reporting defects
  • Getting started with scripting (JavaScript basics, simple GlideRecord use, client/server logic)
  • What makes a great ServiceNow team member
  • Beyond technical interest, we’re looking for individuals who naturally show:

  1. Problem solving mindset - you enjoy figuring out how things work
  2. Critical thinking - you ask “why” before you jump to conclusions
  3. Responsible ownership - you take tasks seriously and deliver on time
  4. Innovation & creativity - you like improving things and proposing new ideas
  5. Emotional intelligence - you collaborate well, listen actively, and communicate clearly
  6. These qualities make you a strong fit for solutioning, process analysis, and early career roles in ServiceNow delivery.
What we offer
Your path after the academy
Graduates may receive offers for:

  • Paid internship
  • Continued CSA exam preparation
  • Career tracks such as Functional/Business Analyst, QA/Test Analyst, or Junior Developer (Low‑Code / App Engine)
  • What we offer
  • Engaging, expert-led learning experience
  • Access to modern ServiceNow resources
  • Real mentorship and real project-inspired exercises
  • Clear, supported early career development pathways
Selection process
Apply and shape your future with us!

If your professional profile matches our expectations, the recruitment process will consist of the following stages:

  1. An online tests and an English language test.
  2. A short online interview with a Recruiter.
  3. One or more interviews with Team Members.

You will receive feedback from us regardless of the outcome of the process.

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