General Information

Position
Voice AI Manager | Poland
Work arrangement
Pełny wymiar czasu pracy
City
Warszawa
Country
Polska
Department
Consulting
Team
Customer
Area of interest
Consulting
Way of work
Hybrydowy

Description & Requirements

Who we are looking for

At Deloitte Digital, we are building a new Voice AI capability focused on helping clients turn voice technology into measurable business value. We work at the intersection of strategy, customer experience, AI transformation, and hands-on deployment. A key part of this capability is our recent partnership with ElevenLabs, where we support enterprise Voice AI implementations, shape client use cases, and build compelling demos and deployment patterns for real customer environments. This role sits exactly at that intersection: strategy, solution design, and delivery.

We are looking for a Manager who can connect business priorities with the practical realities of Voice AI implementation. This is not a pure software engineering role and not a pure strategy role. It is a hybrid position for someone who can understand customer problems, shape Voice AI use cases, facilitate workshops, design delivery approaches, and work hands-on with no-code / low-code configurations, integrations, demos, and implementation teams. The target profile is someone comfortable in client-facing settings, able to translate technical possibilities into business value, and strong enough technically to work across APIs, workflows, telephony/contact-center concepts, and AI-enabled customer journeys.

  • Experience in consulting, business analysis, solution design/presales, digital transformation, or technology implementation;
  • Ability to structure client problems, identify high-value use cases, and translate them into actionable solution designs;
  • Strong workshop facilitation, presentation, and stakeholder management skills;
  • Experience working with digital platforms, APIs, integrations, workflow tools, or no-code/low-code environments;
  • Good understanding of customer experience, service operations, contact center, conversational AI, or adjacent domains;
  • Confidence in working across technical and non-technical audiences;
  • Ownership mindset and the ability to operate in ambiguity, move fast, and deliver high-quality outcomes;
  • Fluent English;
  • Willingness to work across international teams and client environments.

Nice to have:

  • Experience with Voice AI, conversational AI, chatbots, contact center platforms, or telephony-related solutions;
  • Familiarity with SIP, CCaaS, webhooks, API-based integrations, or cloud environments such as AWS / Azure;
  • Basic Python or scripting skills useful for prototyping, testing, or demo building;
  • Experience with prototyping, proof-of-value engagements, or building AI-enabled utilities / accelerators;
  • Background in one of the target industries for enterprise Voice AI such as BFSI, telecom, retail, or healthcare;
  • Exposure to AI transformation strategy, customer service modernization, or operating model redesign.



Your future role
    • Strengthen the strategic partnership with ElevenLabs through quality delivery, feedback loops, and scalable engagement patterns.
    • Mentor junior team members and help grow a high-performing Voice AI team within Deloitte Digital;
    • Contribute to business development by supporting proposals, opportunity shaping, solution presentations, and early-stage client discussions;
    • Support proposition development for Deloitte Digital’s Voice AI capability, including reusable assets, demo narratives, sector-specific solutions, and go-to-market materials;
    • Supervise delivery governance, risks, dependencies, timelines, and stakeholder communication across multiple workstreams;
    • Coordinate cross-functional teams including consultants, engineers, architects, designers, and client stakeholders to deliver high-quality outcomes;
    • Oversee the design and deployment of ElevenLabs-based solutions, including conversational experiences, configuration logic, testing approach, integration planning, and go-live readiness;
    • Translate business goals and operational pain points into Voice AI solution concepts, delivery approaches, and implementation plans;
    • Own senior client conversations, including discovery workshops, use-case framing, executive presentations, and decision-making support;
    • Identify where Voice AI can create measurable business value and shape transformation roadmaps, pilot approaches, and implementation priorities;
    • Lead Voice AI strategy and deployment engagements for Deloitte clients across customer service, contact center, sales, service, and voice-driven experiences;
    What we offer
    • The opportunity to build a new Voice AI capability inside Deloitte Digital;
    • Direct exposure to enterprise Voice AI projects and collaboration with ElevenLabs on active deployments;
    • Work at the intersection of strategy, AI, customer transformation, and real implementation;
    • International projects across multiple geographies and industries;
    • Access to leading-edge AI technologies, training, and capability building;
    • The chance to shape reusable assets, propositions, and go-to-market approaches in an emerging space;
    • A collaborative environment with room for ownership, experimentation, and growth.
    Why this role is different?

    This is not a standard consulting role and not a standard engineering role. You will help clients answer two questions at the same time: Where should Voice AI create value? and How do we actually deploy it in production? The role is designed for people who can move between strategy, client conversations, demos, solutioning, and implementation support without losing structure or momentum.


    Selection process
    What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:

    • Apply
    • Online assessment
    • HR screening
    • On-site interview with our Hiring Managers

    Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.

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