Všeobecné informácie

Pozícia
Immigration Manager | Consular Services Team
Typ pracovného úväzku
Plný úväzok
Mesto
Bukurešť
Krajina
Rumunsko
Oddelenie
Tax & Legal Delivery Center (RO)
Tím
Global Employer Services
Oblasť záujmu
Consulting, Legal, Quality Management, Risk & Regulatory Management, Support
Spôsob práce
Čiastočná práca z domu

Popis práce a požiadavky

Who we are looking for
Qualifications & Experience:

• Bachelor’s degree in any discipline (preferably in Law, International Relations, or Business).
• 6–10 years of experience in immigration/visa services, with at least 2–3 years in a managerial or supervisory role.
• Strong knowledge of consular visa processes such as Entry, Business, and Schengen C, and regulations across key geographies.
• Prior experience in handling client-facing roles and managing high-volume visa processing operations.

Skills & Attributes:
• Strong leadership and people management skills
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational abilities
• Proficient in using visa application portals and internal tracking systems
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• High level of professionalism, discretion, and client service orientation

Your future role
Key Responsibilities:

• Team Leadership
- Lead, mentor, and manage the consular team to ensure effective performance and professional development.
- Conduct regular team meetings, performance reviews, and training sessions to upskill the team on process updates and changing visa regulations.
Provide regular feedback to team members and liaise with the leadership team in the event of any performance issues.

• Operational Oversight
- Oversee end-to-end visa support processes, including preparation of application forms, document checklists, payment, and appointment scheduling.
- Supporting end-to-end document services such as procurement, legalizations, and Apostilles.
- Ensure the team maintains accuracy, timeliness, and compliance in all visa submissions.
- Support operational efficiency and process improvement initiatives.

• Client Engagement
- Serve as a primary escalation point for client concerns related to consular processes.
- Ensure a consistent and high-quality client-facing experience through clear communication, timely updates, and professional guidance.

• Process & SLA Management
- Monitor team performance against established SLAs and KPIs. Take proactive steps to address deviations.
- Implement and refine internal processes to optimize efficiency, reduce errors, and improve turnaround times.

• Compliance & Risk Mitigation
- Keep abreast of consular and visa policy changes across various jurisdictions (primarily Entry, Business, and Schengen C visa categories).
- Ensure all applications are prepared in compliance with embassy/consulate requirements to reduce the risk of rejections or delays.

• Stakeholder Collaboration
- Collaborate closely with the UK Consular team and Engagement teams, to ensure seamless coordination.

Selection process
*We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.
About Deloitte

We give you the means and the know-how, you bring the inspiration and the enthusiasm. Join Deloitte Romania and explore where and how far you can go, through the countless learning and professional development opportunities that our company offers and the continuous support of our friendly team!

In Romania, the services are provided by Deloitte Audit SRL, Deloitte Tax SRL, Deloitte Consultanta SRL, Deloitte Accounting SRL, Deloitte Fiscal Representative SRL, Deloitte Tehnologie SRL, Deloitte Support Services SRL, Deloitte Shared Services SRL as well as Reff & Asociații SPRL, the correspondent law firm of Deloitte in Romania, (jointly referred to as “Deloitte Romania) which are affiliates of Deloitte Central Europe Holdings Limited. Deloitte Romania is one of the leading professional services organizations in the country providing services in professional areas of audit, tax, legal, management consulting, financial advisory, risk management services, outsourcing solutions and technology consulting and other related services through over 3,400 national and specialized expatriate professionals. To learn more about how Deloitte makes an impact that matters, please visit www.deloitte.ro and connect with us on Facebook, LinkedIn, YouTube and Instagram.

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