ServiceNow Business Analyst - - 16508

Všeobecné informácie

Pozícia

ServiceNow Business Analyst

Typ pracovného úväzku

Plný úväzok

Mesto

Tirana

Krajina

Albánsko

Oddelenie

Business Services Center (PL)

Tím

Information Technology

Oblasť záujmu

IT - Development, IT - Services

Spôsob práce

Čiastočná práca z domu

Popis práce a požiadavky

Who we are looking for

Higher education degree (Bachelor’s or Engineering);
at least two years of experience in digital transformation deliveries;
thorough understanding of ITILv4 concepts and relationships;
knowledge of process modelling tools and methodologies;
understanding of Agile and Scrum methodologies;
strong written and verbal communication skills, and excellent presentation skills;
ability to collaborate with people from different business areas with varying degrees of technical experience;
knowledge of ServiceNow, at least from the fulfiller/agent perspective (must have);
fluent in English (at least C1 on the CEFR scale).

Nice to have:

experience with one or more ServiceNow applications (ITSM, HRSD, SPM, ITOM);
one or more ServiceNow certificates (CSA, CIS, CAD);
practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML;
communicative in German (B1).

Your future role

act as a liaison between internal departments and the ServiceNow team;
coordinate the ServiceNow enhancement process in line with Service Management and business demands;
capture business and user requirements and translate them into user stories;
own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements;
ensure requirements are understood, developed, tested, and delivered to specification;
represent project stakeholders throughout planning, development, and release processes;
support tasks related to building, designing, and maintaining materials to support design decisions, e.g., process maps, user journeys, focus group feedback, and change communications;
create and maintain functional design documentation;
work with stakeholders to drive adoption and deliver training;
understand, analyze, and continuously improve IT service management processes, focusing on customer experience and efficiencies with the use of ServiceNow.

Your work relationships will be with:

IT and non-IT stakeholders.
ServiceNow Product Owner, Architects, Developers, and Testers.
IT Business Process Leaders and Service Managers.

What we offer

Stable job in multinational company based on employment contract;
Working in flexible hybrid model - partially from home and the office;
Great opportunity for professional development;
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview with Recruiter.

2. Interviews with members of the team.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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