ServiceNow IT Service Management Consultant - - 16714

Všeobecné informácie

Pozícia

ServiceNow IT Service Management Consultant

Typ pracovného úväzku

Plný úväzok

Mesto

Katowice, Krakov, Lodž, Varšava, Wroclaw

Krajina

Poľsko

Oddelenie

Consulting

Tím

Enterprise, Technology & Performance

Oblasť záujmu

IT - Development, IT - Services

Spôsob práce

Čiastočná práca z domu

Popis práce a požiadavky

Who we are looking for

Requirements:

Experience in client facing consulting engagements with ServiceNow technology at its center;
Deep knowledge of one of the ServiceNow modules: CMDB (with CSDM framework) ITAM, ITSM;
Experience in IT Service Mgmt. environments either from consulting/transition or delivery organization (primarily Configuration Management and/or IT Asset Management);
Understanding of Agile SDLC methodology;
Good presentation skills;
Excellent stakeholder engagement and management skills;
Analytical skills and thoroughness;
English advanced level, both written and spoken;
Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP);
Good communication and documentation skills;
Travel mobility (in Poland as well as abroad).

Your future role

ServiceNow IT Service Management Consultant assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

You will work on the projects with global and regional leaders transforming their IT organizations and the way they conduct their Service Mgmt. processes.

Participate in design, test and transition Service Management and Service Integration and Management solutions within the ServiceNow Platform.
Perform thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization.
Design and execute E2E trainings and UAT.
Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers.
Capture customers’ and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

What we offer

Working from any Deloitte office or home office – what you prefer
Medical and health insurance
Multisport and other lifestyle benefits
ServiceNow trainings and certifications
Access to ServiceNow Partner resources
Language courses
Friendly and supportive coworkers & team spirit
Multiple geographies and clients
Work for well-known brands
Everyday opportunities to influence how and where we do our business
Development and career path to fit your needs

About Deloitte

https://www.deloitte.com/pl/pl/careers/deloitte-life/culture-book-en.html

In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.

We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.

Are you ready to join our team and help our clients imagine, deliver, and run their future?

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