General Information

Position
Voice AI Senior Consultant/Forward Deployed | Poland
Work arrangement
Plný úväzok
City
Varšava
Country
Poľsko
Department
Consulting
Team
Customer
Area of interest
Consulting
Way of work
Čiastočná práca z domu

Description & Requirements

Who we are looking for

At Deloitte Digital, we are building a new Voice AI capability focused on helping clients turn voice technology into measurable business value. We work at the intersection of strategy, customer experience, AI transformation, and hands-on deployment. A key part of this capability is our recent partnership with ElevenLabs, where we support enterprise Voice AI implementations, shape client use cases, and build compelling demos and deployment patterns for real customer environments. This role sits exactly at that intersection: strategy, solution design, and delivery.

We are looking for a Senior Consultant who can connect business priorities with the practical realities of Voice AI implementation. This is not a pure software engineering role and not a pure strategy role. It is a hybrid position for someone who can understand customer problems, shape Voice AI use cases, facilitate workshops, design delivery approaches, and work hands-on with no-code / low-code configurations, integrations, demos, and implementation teams. The target profile is someone comfortable in client-facing settings, able to translate technical possibilities into business value, and strong enough technically to work across APIs, workflows, telephony/contact-center concepts, and AI-enabled customer journeys.

  • Experience in consulting, business analysis, solution design/presales, digital transformation, or technology implementation;
  • Ability to structure client problems, identify high-value use cases, and translate them into actionable solution designs;
  • Strong workshop facilitation, presentation, and stakeholder management skills;
  • Experience working with digital platforms, APIs, integrations, workflow tools, or no-code/low-code environments;
  • Good understanding of customer experience, service operations, contact center, conversational AI, or adjacent domains;
  • Confidence in working across technical and non-technical audiences;
  • Ownership mindset and the ability to operate in ambiguity, move fast, and deliver high-quality outcomes;
  • Fluent English;
  • Willingness to work across international teams and client environments.

Nice to have:

  • Experience with Voice AI, conversational AI, chatbots, contact center platforms, or telephony-related solutions;
  • Familiarity with SIP, CCaaS, webhooks, API-based integrations, or cloud environments such as AWS / Azure;
  • Basic Python or scripting skills useful for prototyping, testing, or demo building;
  • Experience with prototyping, proof-of-value engagements, or building AI-enabled utilities / accelerators;
  • Background in one of the target industries for enterprise Voice AI such as BFSI, telecom, retail, or healthcare;
  • Exposure to AI transformation strategy, customer service modernization, or operating model redesign.



Your future role

  • Work with clients to identify where Voice AI can create measurable business value across customer service, contact center, sales, service, and voice-driven experiences;

  • Shape Voice AI strategies and transformation roadmaps for Deloitte clients, turning market opportunities into practical initiatives and pilot plans;
  • Run discovery sessions and workshops to understand pain points, workflows, business constraints, and success metrics;
  • Translate business requirements into Voice AI solution concepts, agent designs, implementation plans, and demo narratives;
  • Support the implementation of ElevenLabs-based solutions, including agent configuration, conversational flow design, testing, evaluation, and go-live readiness;
  • Help define and coordinate integrations with client environments, including APIs, webhooks, telephony / SIP / CCaaS components, and cloud-based deployment patterns;
  • Build and present compelling demos, prototypes, and executive storytelling materials for both internal stakeholders and clients;
  • Work closely with engineers, architects, product specialists, and client teams to deliver solutions end-to-end;
  • Capture field insights and convert them into reusable assets, accelerators, industry propositions, and delivery patterns for Deloitte Digital;
  • Contribute to growing Deloitte’s Voice AI capability in partnership with ElevenLabs, including proposition building, delivery standards, and market positioning.
What we offer
  • The opportunity to build a new Voice AI capability inside Deloitte Digital;
  • Direct exposure to enterprise Voice AI projects and collaboration with ElevenLabs on active deployments;
  • Work at the intersection of strategy, AI, customer transformation, and real implementation;
  • International projects across multiple geographies and industries;
  • Access to leading-edge AI technologies, training, and capability building;
  • The chance to shape reusable assets, propositions, and go-to-market approaches in an emerging space;
  • A collaborative environment with room for ownership, experimentation, and growth.
Why this role is different?


This is not a standard consulting role and not a standard engineering role. You will help clients answer two questions at the same time: Where should Voice AI create value? and How do we actually deploy it in production? The role is designed for people who can move between strategy, client conversations, demos, solutioning, and implementation support without losing structure or momentum.

Selection process
What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:

  • Apply, followed by HR screening
  • Online assessment
  • On-site interview with our Hiring Managers

Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.

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