Candidate Experience Coordinator - - 19200

General Information

Position

Candidate Experience Coordinator

Work arrangement

Full-time

City

Tirana

Country

Albania

Department

Enabling Services

Team

Human Resources

Area of interest

Customer Service, Human Resources, Support

Way of work

Hybrid

Description & Requirements

Who we are looking for

Role Purpose:

We are looking for an experienced Talent Acquisition operations professional who supports the TA team in Central Europe to coordinate interviews across busy calendars for the stakeholders, manage online assessments end‑to‑end, and sourcing activities.

The Team Coordinator acts as both an operational expert and people leader—driving performance, optimizing processes, maintaining service excellence, and ensuring that candidates, hiring managers, and Talent Acquisition Partners experience smooth, professional, and consistent recruitment operations.

Who we are looking for:

4–5 years experience as service provider in Customer Service, TA/Recruitment Operations/HR Coordination;
Prior team‑lead or mentoring experience required
Exposure to KPI tracking and SLA-based environments
Outstanding planning, prioritization, follow‑through and problem-solving; high attention to detail, data security and confidentiality.
Excellent English (written & verbal), with strong stakeholder communication and service mindset. Working knowledge of ATS/HRIS (e.g., Workday, Avature, Taleo, Success Factors) and confident MS Office skills (Excel, Outlook, Word).

Your future role

You will lead a regional Candidate Experience team that provides day‑to‑day operational excellence for Talent Acquisition across 16 countries in the Central Europe region:

Scheduling & Interview Coordination

Drive end‑to‑end interview logistics: multi‑interviewer coordination, hiring‑manager calendar alignment, candidate confirmations, and changes.
Ensure on‑time, accurate completion of related records in the ATS.

Online Test Management

Oversee Test platform and coordinate invites, track completion, and ensure prompt upload/recording of results.
Sourcing Support
Guide analysts on targeted searches, market mapping, shortlisting, and first‑touch outreach when needed.

People Leadership & Quality

Coordinate and support an operational team: allocate workload, follow-up on tasks, track SLAs/KPIs, coach team members, and run regular 1:1s.
Ensure compliance with internal processes and policies and raise the bar on data quality, compliance, andstakeholder communications (candidates, Recruiters, Hiring Managers).
Identify and escalate risks or operational bottlenecks: troubleshooting, problem-solving support
Drive process improvements and efficiency initiatives across scheduling, testing, and sourcing workflows.

Stakeholder Management

Act as point of contact between the Delivery Center team and various HR stakeholders
Prepare regular operational and HR metrics reports
Ensure high-quality service delivery aligned with business expectations
Support reporting activities and audits (as requested)

What we offer

At Deloitte, we hire potential. We know that great people make a great organization. We value our people and offer employees a broad range of opportunities.

Flexible and hybrid work model.
Competitive salary and benefits package.
Unlimited access to worldwide esteemed digital learning platforms as per individual needs and curiosity, in addition to classroom trainings.
Personal development and constant growth.
Career pathway and opportunity to constantly grow.
Dynamic and international work environment and team spirit.
Complete Private Health/Travel Insurance.
Employee assistance program, available to you and your immediate family members 24 hours a day, 7 days a week, 365 days a year, covering legal, financial and mental health advisory services.
Extensive experience gained from working across multiple Deloitte Offices.

Selection process

We kindly ask you to upload your CV in English.

Shortlisted candidates will be contacted for the interviewing and testing process.

About Deloitte

Deloitte is a multinational professional services network with offices in over 150 countries and territories around the world. It is one of the Big Four accounting firms and the largest professional. The services Deloitte offers audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services. Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among "World’s Best Workplaces™" by Great Place to Work® and Fortune and among a "World’s Most Attractive Employers", by Universum, according to 2020 surveys.
Deloitte Albania. A career built around you.
In Albania, the services are provided or supported by Deloitte Albania sh.p.k, Audit sh.p.k and Deloitte legal sh.p.k. With more than 400 professionals, Deloitte in Albania is providing services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes and technology services and other related services.

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