ECP Production Support / Platform Lead - - 19068

General Information

Position

ECP Production Support / Platform Lead

Work arrangement

Plný pracovní úvazek

City

Varšava

Country

Polsko

Department

Business Delivery Solutions

Team

Banking Managed Services

Area of interest

Finance

Way of work

Hybridní model

Description & Requirements

Who we are looking for

Utilizes experience and innovative thinking to address ambiguous or unique scenarios, offering solutions to complex, non-standardized problems.
Conducts independent assessments of strategic concerns, breaking down problems to provide actionable insights and solutions.
Delivers informed recommendations and collaborates with business partners to support decision-making processes.
Strong written and verbal communication abilities.
Advanced analytical and observational skills to identify and address issues effectively.
Demonstrated ability to persuade and impact cross-functional teams.
Expertise in fostering cross-team efforts, emphasizing teamwork.
Adept at leveraging data insights to guide choices.
Proficient in interfaces like API, SOAP/REST, and JSON formats.
Advanced SQL query crafting and analysis.
Expertise in data mapping and conversion strategies.
Possesses varied knowledge across business functions, products, systems, or mastery of specific specialized functions.
Recognized experience in the investment banking industry.

Your future role

Observes and evaluates the performance of batch jobs, identifying bottlenecks and areas for improvement.
Engages in issue triage, primarily collaborating with the Line of Business (LOB) teams to resolve concerns effectively.
Handles hands-on investigations into application-level production issues, ensuring prompt troubleshooting and resolution in coordination with business units and operations.
Works closely with external vendor partners to align on solutions and enhance system performance.
Oversees and manages the Level 1 support team, ensuring quality service delivery.
Acts as the primary escalation point, addressing urgent concerns raised by the L1 team.
Serves as the SME/Lead, responding to operational and technical questions from both internal and external stakeholders.
Tackles complex technical challenges, providing informed recommendations and strategic solutions that bolster productivity and the platform's overall efficiency.
Suggests and implements changes to systems, procedures, and resources intended to align with established goals and enhance platform performance and compliance.
Defines, documents, and communicates application architecture and other technical guidelines, ensuring adherence to standards and alignment with strategic goals.

What we offer

Exposure to interesting advisory projects.
Rapid knowledge development thanks to on-the-job trainings related to the area of expertise.
Opportunity to be a part of global work-streams and cross-country projects.
Benefits package including health insurance covering private medical care, life insurance, multisport, referral bonus, and more.
Access to free psychological consultations, legal advice and financial advice as part of the Employee Assistance Program.
Attractive customized learning portfolio.
Continuous professional grow and clear career path.
Friendly work atmosphere and staff parties.
Valuable relations for life: industry network & references from recognized professionals.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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