General Information

Position
ECP Production Support / Platform Lead
Work arrangement
Full-time
City
Warsaw
Country
Poland
Department
Business Delivery Solutions
Team
Banking Managed Services
Area of interest
Finance
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • Utilizes experience and innovative thinking to address ambiguous or unique scenarios, offering solutions to complex, non-standardized problems.
  • Conducts independent assessments of strategic concerns, breaking down problems to provide actionable insights and solutions.
  • Delivers informed recommendations and collaborates with business partners to support decision-making processes.
  • Strong written and verbal communication abilities.
  • Advanced analytical and observational skills to identify and address issues effectively.
  • Demonstrated ability to persuade and impact cross-functional teams.
  • Expertise in fostering cross-team efforts, emphasizing teamwork.
  • Adept at leveraging data insights to guide choices.
  • Proficient in interfaces like API, SOAP/REST, and JSON formats.
  • Advanced SQL query crafting and analysis.
  • Expertise in data mapping and conversion strategies.
  • Possesses varied knowledge across business functions, products, systems, or mastery of specific specialized functions.
  • Recognized experience in the investment banking industry.

Your future role
  • Observes and evaluates the performance of batch jobs, identifying bottlenecks and areas for improvement. 
  • Engages in issue triage, primarily collaborating with the Line of Business (LOB) teams to resolve concerns effectively. 
  • Handles hands-on investigations into application-level production issues, ensuring prompt troubleshooting and resolution in coordination with business units and operations. 
  • Works closely with external vendor partners to align on solutions and enhance system performance. 
  • Oversees and manages the Level 1 support team, ensuring quality service delivery. 
  • Acts as the primary escalation point, addressing urgent concerns raised by the L1 team. 
  • Serves as the SME/Lead, responding to operational and technical questions from both internal and external stakeholders. 
  • Tackles complex technical challenges, providing informed recommendations and strategic solutions that bolster productivity and the platform's overall efficiency. 
  • Suggests and implements changes to systems, procedures, and resources intended to align with established goals and enhance platform performance and compliance. 
  • Defines, documents, and communicates application architecture and other technical guidelines, ensuring adherence to standards and alignment with strategic goals. 
What we offer
  • Exposure to interesting advisory projects.
  • Rapid knowledge development thanks to on-the-job trainings related to the area of expertise.
  • Opportunity to be a part of global work-streams and cross-country projects.
  • Benefits package including health insurance covering private medical care, life insurance, multisport, referral bonus, and more. 
  • Access to free psychological consultations, legal advice and financial advice as part of the Employee Assistance Program.
  • Attractive customized learning portfolio.
  • Continuous professional grow and clear career path.
  • Friendly work atmosphere and staff parties.
  • Valuable relations for life: industry network & references from recognized professionals.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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